Question 1

How does DroneQuote work?

Accepted Answer

Browse our catalog of 800+ drones and accessories, add items to your inquiry cart, and submit a quote request. Our team reviews your request and responds with pricing and lead time estimates — usually within 24 hours.

Question 2

Is DroneQuote a supplier or a platform?

Accepted Answer

DroneQuote is a B2B sourcing platform. We connect you with verified Chinese drone suppliers, handle price negotiation, and coordinate orders. We do not manufacture products ourselves, but we ensure you get competitive factory-direct pricing.

Question 3

How do I create an account?

Accepted Answer

You can browse products without an account. When you submit your first quote request, you will receive a confirmation email. Use the "My Quotes" portal to track all your quote requests with your email address.

Question 4

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQs vary by product. Many items support sample orders of 1-2 units, while others require larger minimums. Each quote response includes the specific MOQ for your selected products. Contact us for custom MOQ negotiations on large orders.

Question 5

How do I request a quote for multiple products?

Accepted Answer

Add items to your inquiry cart by clicking the cart icon on any product card. You can select options like color and specifications for each item. When ready, go to checkout and submit one inquiry for all selected products.

Question 6

How long does it take to get a quote?

Accepted Answer

We respond to most quote requests within 24 hours during business days. Complex multi-SKU requests may take up to 48 hours. If you need an urgent quote, mention it in your request.

Question 7

Can I negotiate prices after receiving a quote?

Accepted Answer

Yes. Our initial quote reflects the best pricing we can offer based on the information available. If you have a target price or are ordering larger quantities, let us know and we will renegotiate with the supplier.

Question 8

How long is a quote valid?

Accepted Answer

Quotes are typically valid for 7-14 days. Due to fluctuating component costs and exchange rates, prices may change after the validity period. We will notify you if prices change significantly before you confirm.

Question 9

Can I request a product not in your catalog?

Accepted Answer

Absolutely. Use the "Can't find your product?" option in checkout or the custom request link on any page. Provide a product link or upload an image, and our sourcing team will find it for you.

Question 10

Do you offer OEM/ODM customization?

Accepted Answer

Yes, many of our supplier partners offer OEM (branding) and ODM (custom design) services. MOQs for custom products are typically higher. Mention your customization requirements when submitting your quote.

Question 11

What brands do you work with?

Accepted Answer

We source from 25+ leading drone brands including iFlight, GEPRC, BetaFPV, Walksnail, T-MOTOR, RadioMaster, Skyzone, SpeedyBee, Foxeer, Caddx, HGLRC, and many more. Browse our brand pages for full product listings.

Question 12

Are the products genuine?

Accepted Answer

All products are sourced directly from authorized manufacturers and official distributors. We only work with verified suppliers who meet our quality standards. You can request authenticity documentation with your order.

Question 13

How long does shipping take?

Accepted Answer

Standard shipping takes 7-15 business days via air freight. Express options (DHL/FedEx/UPS) take 3-7 days. Sea freight (for bulk orders) takes 25-40 days. Exact lead times are provided with each quote.

Question 14

Where do you ship from?

Accepted Answer

Our primary fulfillment center is in Shenzhen, China. We ship worldwide via DHL, FedEx, UPS, and EMS. We also work with freight forwarders for sea freight and consolidated shipments.

Question 15

What are the shipping costs?

Accepted Answer

Shipping costs depend on weight, dimensions, destination, and shipping method. We include estimated shipping costs in your quote. Bulk orders benefit from economies of scale — shipping cost per unit decreases significantly with volume.

Question 16

Do you handle customs clearance?

Accepted Answer

We provide all necessary documentation (commercial invoice, packing list, certificates). Customs clearance, duties, and taxes in the destination country are the buyer's responsibility. We can recommend customs brokers for your region.

Question 17

How are lithium batteries shipped?

Accepted Answer

LiPo batteries are classified as Dangerous Goods (Class 9). We ensure UN38.3 certified packaging and proper documentation. Battery shipping may require special handling and slightly longer transit times. We will advise on the best shipping method for battery-inclusive orders.

Question 18

What payment methods do you accept?

Accepted Answer

We accept bank transfer (T/T), PayPal for sample orders under $500, Western Union, and Alibaba Trade Assurance for larger orders. Payment details are included in your quote.

Question 19

What are the payment terms?

Accepted Answer

Standard terms are 30% deposit to confirm the order, 70% balance before shipment. For established customers, we may offer net-30 terms after a trial period. Custom payment terms can be discussed for large or recurring orders.

Question 20

Is my payment secure?

Accepted Answer

Yes. For Trade Assurance orders, your payment is protected by Alibaba's buyer protection program. For direct transfers, we provide a proforma invoice (PI) with our verified company details. We recommend using Trade Assurance for first-time orders.

Question 21

Do you offer warranties?

Accepted Answer

Warranty terms vary by product and supplier. Most drone products include a standard manufacturer warranty covering defects for 30-90 days. Our team assists with warranty claims and coordinates replacements when issues arise.

Question 22

What is the return and refund policy?

Accepted Answer

Returns are handled on a case-by-case basis. Defective products are eligible for replacement or refund. Buyers are responsible for return shipping unless the product is DOA (dead on arrival). Always test samples before placing bulk orders.

Question 23

What if my order arrives damaged?

Accepted Answer

Document the damage with photos immediately upon receipt and contact us within 48 hours. We will work with the supplier and shipping company to resolve the issue. We recommend inspecting shipments before signing delivery confirmation.

Frequently Asked Questions

Getting Started

Orders & Quotes

Products & Sourcing

Shipping & Logistics

Payment & Security

After-Sales

Still have questions?